What to ask a casino dealer training vendor

Ask any casino dealer training vendor these seven questions before you buy. Each one has an answer you can check.

By Jeff Quizon. Last reviewed November 2, 2026.

1. 1. Can I buy today, and is checkout live?

   Ask to see the buy button work, not a screenshot or a "coming soon" page. Ask what happens after you pay: how fast you get access and who you email if it fails.

   A good answer: A live checkout, a stated price with "one-time" or "per year" next to it, and a written refund window.

2. 2. How many questions or drills per game, and which games are actually covered?

   Ask for a count per game, and a list of games that are built today, separate from the ones planned. A long list of game names with no counts tells you little.

   A good answer: A number for each game, and "not yet" for anything unfinished.

3. 3. Does it cover the poker room (mixed games, side pots, rake), or table games only?

   Poker rooms need pot math, side pots, rake and the dealing rules for games like Omaha and Stud. Many products cover pit games only. Ask which one you are buying.

   A good answer: Poker and table games listed separately, with the poker procedures named.

4. 4. Can it use our house rules and pay tables?

   Blackjack at 3 to 2 or 6 to 5, odds multiples, how a bet is taken down, the order you pay a pai gow hand. If a dealer drills the wrong pay table, they learn the wrong game. Ask who sets your rules and how a change reaches dealers.

   A good answer: You set the rules once and every dealer drills from them.

5. 5. Can we proctor a graded test and get a report we can verify?

   A score a dealer earned alone on a phone is not the same as a test an instructor watched. Ask whether you can run a live proctored test, what the report shows, and how someone outside your room can check it.

   A good answer: A proctored mode, a printable report, and a way to verify it. Be wary of any app that calls a pass a license or an approval by a regulator. It is neither.

6. 6. Does it handle California TPPP and player-banked rules?

   Third-party proposition player (TPPP) games have their own banker rules, payout checks and procedures. Ask whether the vendor covers them today, or only plans to.

   A good answer: A plain yes or no with a date, not "supported" in a feature list.

7. 7. What works with no signal, and what does the dealer’s data look like?

   Break rooms and training rooms have bad reception. Ask whether practice works offline, and what leaves the dealer’s phone: every rep, or only graded results.

   A good answer: Practice that works offline, and a short, written list of what gets sent to the employer.

Whatever the vendor says, ask for it in writing and try it on a phone before you sign.

Want to see how Riffle & Box answers these? See the rooms page.